How do you motivate your staff and employees to give their best
Some of your employees, even though they know what to run from and how you just do not do it consistently. A vivid example of the above is the typical behavior of the cashiers in the self-service petrol stations. These employees are sitting behind a bulletproof window and think that their job is to simply take the money customers. They often do this while talking on the phone, chewing gum, or chatting with another employee. This kind of behavior isdefinitely not service-oriented.
The question that is submitted must be: Are there rewards for valued as expected? Just because employees understand and can be expected, does not mean they will. Your employees need the right things are constantly reinforced that. The attitude of some companies and managers is to "collect a paycheck, that's all positive reinforcement they need." This kind of thinking is not only shortsighted,It is pure ignorance. Your employees need to consistently rewards they receive value.
Although it is true that one does not really motivate your employees, they have to motivate themselves, there are some things you can do that, managers or owners to employees to create the right environment to do their own self-motivation , that is what is expected of them. To do this, you need to find out what motivates your employees.
In a surveyby a national business magazine, it was revealed, was once again that money is not the top motivator for most people aged 16-40 years. The survey showed that the positive aspects such as work, recognition for the work, recognition and a sense of independence in the way they carried out their job responsibilities were at the top of the list. Money square in the middle.
So, as you find out what specifically motivates your employees? Ask them.Do you think the stumbling block to know, number one what your employees are thinking and feeling is not because the gap between the generations, but the communication gap. Sit down with each of your employees and ask them what they like about their jobs. Find out how to be through the interaction with their customers and how it represented recognition for the work they feel like.
Note that depending on the perspective and life situation, their responses may vary. One month it mayRecognition, another month, it can make money. Also ask how they dealt with if they want to make a mistake. Once you figure out what are some of their self-motivators, make it a point to use them. This will take you on your way to creating a more customer-focused team.
Proposed action:
Set up a personal interview with each of your employees and ask the following questions:
1st What do you like about your job?
2nd What do you dislike about yourJob?
3rd What do you like most about dealing with your customers?
4th What do you like least about dealing with your customers?
5th How do you like to be shown appreciation for the work done?